TracFone has entered into an agreement with the Federal Communications Commission (FCC) regarding handset unlocking. TracFone will begin launching handsets that are capable of being unlocked.Beginning May 1, 2016, SafeLink subscribers with handsets that cannot be unlocked may be eligible for a replacement phone. Non-SafeLink subscribers with handsets which cannot be unlocked may be eligible for a partial refund or credit toward a new handset. This program is subject to the following requirements:
After an eligible customer contacts TracFone to request the trade-in value of his or her handset, TracFone will provide a prepaid mailer for the customer to return the used, locked handset. Upon receipt of the device, TracFone will send the customer a check for the trade-in value of the handset. The trade-in value is determined by a formula reached through agreement with the FCC. An eligible customer may elect to have the trade-in value of their handset applied to the cost of a new TracFone handset that is capable of being unlocked. TracFone may refuse any unlocking request that would result in an abuse of its Unlocking Policy or is part of an effort to defraud TracFone or its customers. TracFone's Unlocking Policy is subject to change at any time without advance notice. Customers who would like to check if they are eligible or submit a request can do so through an online portal at https://www.tfwunlockpolicy.com, or call 1-888-442-5102. To find out if your device is eligible to be unlocked or eligible for a partial refund or trade-in, please enter your Phone Number or Serial Number:
Most handsets offered for sale by TracFone are locked to TracFone service, and not technically capable of being unlocked. In 2015 TracFone entered into an agreement with the Federal Communications Commission (FCC) regarding handset unlocking. This year TracFone will begin launching handsets which are capable of being unlocked.
Non-SafeLink subscribers with handsets which cannot be unlocked may be eligible for a partial refund. This program is subject to the following requirements:
After an eligible customer contacts TracFone to request the trade-in value of his or her handset, TracFone will provide a prepaid mailer for the customer to return the used, locked handset. Upon receipt of the device, TracFone will send the customer a check for the trade-in value of the handset. The trade-in value is determined by a formula reached through agreement with the FCC. An eligible customer may elect to have the trade-in value of their handset applied to the cost of a new TracFone handset that is capable of being unlocked.
TracFone may refuse any unlocking request that would result in an abuse of its Unlocking Policy or is part of an effort to defraud TracFone or its customers. TracFone’s Unlocking Policy is subject to change at any time without advance notice.
Customers who would like to check if they are eligible or submit a request can do so through an online portal at https://www.tfwunlockpolicy.com, or call 1-888-442-5102.